Get in touch with Sealights Customer Support:
When requesting technical assistance from Sealights Support Team, please make sure you’re providing us enough information to help you in the most effective manner:
Technical details of the App, Branch and Build names
Detailed steps to reproduces (including scripts/commands calling Sealights agents, plugins or APIs)
Direct links and/or screenshots illustrating the issue from Sealights Dashboards screens
Console Output / Logs (potentially in verbose mode)
A description of the expected versus the actual behavior.
Open a Ticket from the main Sealights dashboard using the Support button on the right hand side of the screen as shown below and complete the Support form providing as much details about the issue as possible (as described above).
Send us an email providing as much details about the issue as possible (as described in the “top note” above) via our dedicated support e-mail address
Access your account via the dedicated link in the dashboard (or via a favorite link saved your browser) and raise the Customer Support request and complete the form providing as much details about the issue as possible (as described in the “top note” above).
Your Service Desk access credentials are not necessarily aligned with your Sealights dashboard access. Those have two different credential systems.
